Wreckmaster Blog

Instructor Insight: Roadside Carrier Safety

Posted by Team WreckMaster on June 10, 2019

As a WreckMaster Instructor and veteran of the towing industry, what are some of the things that you think carrier operators need to be doing a better?

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May WreckMaster Challenge

Posted by Team WreckMaster on May 21, 2019

A loaded tractor trailer with a gross vehicle weight of 74,952 lbs has become stuck in a rest area after parking on the off-ramp shoulder. The left side of the unit is on the concrete shoulder.

Upon your arrival, you park your wrecker out of the way. Once, you locate the driver, you introduce yourself advising them you will perform a walk around then come back to talk about the recovery process. You ask them if they have a scale ticket for the unit with the current load in it. The driver hands you the scale ticket advising you that the load is a sealed load which will prevent the trailer doors from being opened. The load is a mixed load of general freight.

The front axle weighs 10,972 lbs with the right side on gravel. When the driver parked, they had to make sure the whole unit was on the other side of the white painted line. Both of the drive axles on the trailer weigh 15,870 lbs. While performing your walk around you noticed the right side of the drive axles there is mud to the center of the tire. The trailer axles weigh 16,120 lbs which you noted had mud covering to just below the center of the hub.

When you complete your survey, you ask the driver if the unit still runs? does the tractor still have air pressure? will the tractor and trailer brakes release?

The driver informs you that the unit does run which allows it to build up air pressure which will allow the brakes to be released on the semi and trailer.

Launch the test below to fill out your answers!

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Topics: Inside Wreckmaster, WreckMaster Blog, WreckMaster Challenge

6 Reasons you need towing training

Posted by Justin Cruse on May 6, 2019

In our almost three decades, we’ve been told repeatedly by operators that they don’t training or that they are too experienced for our courses.

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Topics: WreckMaster Blog

Instructor Insight: Make it more than a job

Posted by Team WreckMaster on April 30, 2019

You believe that towing operators that become complacent in their job can end up being metaphorically asleep at the wheel. What are the dangers of an operator’s job becoming too monotonous?

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3 reasons why we cross our chains

Posted by Team WreckMaster on April 8, 2019

Whenever something is being towed, additional securements should always be attached. This doesn’t just apply to wreckers - secondary attachment chains should be attached even hauling a trailer, boat trailer or camper. These chains are there for an obvious reason: to prevent an accident in the event of an attachment failure while towing. But why does WreckMaster insist that the secondary attachments are always crossed?

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Topics: Light duty towing, Useful towing tips, Tow truck safety, WreckMaster Blog

Instructor Insights - Showing Empathy

Posted by Team WreckMaster on April 2, 2019

In your opinion, what is it that tow operators aren’t understanding when dealing with customers while on Scene?

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Topics: Inside Wreckmaster, Wreckperts Insight, WreckMaster Blog, customer service

How to Satisfy & Retain Customers

Posted by Kurt Wilson on March 11, 2019

When customers feel positively about an interaction with a representative of a company, they are more likely to become a repeat customer or recommend your organization to friends and family. Whether you are a dispatcher, operator or owner, your interactions with customers can majorly influence their future decisions to use your services again.

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Topics: WreckMaster Blog

Happy International women's day

Posted by Team WreckMaster on March 8, 2019
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Topics: WreckMaster Blog

Instructor Insights - Why we take ownership

Posted by Team WreckMaster on March 4, 2019

From your experience managing towing companies, what have you noticed about the way operators take ownership and pass blame?

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Topics: Instructor Insights

Loading with a missing wheel

Posted by Scott Aey on February 19, 2019

Damage to a casualty's wheels or axles can make any job tough, particularly when it prevents the vehicle from rolling freely.

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Topics: Light duty towing, Useful towing tips, WreckMaster Blog

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