Wreckmaster Blog

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3 reasons why we cross our chains

Posted by Team WreckMaster on April 8, 2019

Whenever something is being towed, additional securements should always be attached. This doesn’t just apply to wreckers - secondary attachment chains should be attached even hauling a trailer, boat trailer or camper. These chains are there for an obvious reason: to prevent an accident in the event of an attachment failure while towing. But why does WreckMaster insist that the secondary attachments are always crossed?

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Topics: Light duty towing, Useful towing tips, Tow truck safety, WreckMaster Blog

Instructor Insights - Showing Empathy

Posted by Team WreckMaster on April 2, 2019

In your opinion, what is it that tow operators aren’t understanding when dealing with customers while on Scene?

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Topics: Inside Wreckmaster, Wreckperts Insight, WreckMaster Blog, customer service

How to Satisfy & Retain Customers

Posted by Kurt Wilson on March 11, 2019

When customers feel positively about an interaction with a representative of a company, they are more likely to become a repeat customer or recommend your organization to friends and family. Whether you are a dispatcher, operator or owner, your interactions with customers can majorly influence their future decisions to use your services again.

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Topics: WreckMaster Blog

Happy International women's day

Posted by Team WreckMaster on March 8, 2019
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Topics: WreckMaster Blog

Instructor Insights - Why we take ownership

Posted by Team WreckMaster on March 4, 2019

From your experience managing towing companies, what have you noticed about the way operators take ownership and pass blame?

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Topics: Instructor Insights

Loading with a missing wheel

Posted by Scott Aey on February 19, 2019

Damage to a casualty's wheels or axles can make any job tough, particularly when it prevents the vehicle from rolling freely.

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Topics: Light duty towing, Useful towing tips, WreckMaster Blog

Instructor Insights - Dressing for success

Posted by Team WreckMaster on February 5, 2019
You're passionate about towing operators putting pride into their appearance. Why do you believe that it is important a tower looks professional?
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Topics: Instructor Insights

How to Check the Date Code on Tires

Posted by Team WreckMaster on January 14, 2019

The US Department of Transportation and most manufactures recommend investing in new tires every five to six years with the maximum useful service lifetime of a tire being no more than 10 years.

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Topics: Light duty towing, Useful towing tips, Tow truck safety

WreckMaster: state of the industry

Posted by Justin Cruse on January 2, 2019
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Topics: Inside Wreckmaster

5 PPE Accessories you should have before you even leave your vehicle

Posted by Team WreckMaster on December 1, 2018

When performing any sort of service, safety is of the utmost importance. Working in a dangerous location such as a highway or busy roadway can often become even more unsafe due to weather conditions or lack of assistance from first responders such as police or firefighters. And while most states and provinces have some sort of Slow Down, Move Over law in place, drivers often don’t provide the space required for operators to conduct recoveries in as safe of a setting as possible.

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Topics: Useful towing tips, Tow truck safety

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