Wreckmaster Blog

TAKE CARE OF THE CUSTOMER FIRST

Posted by Team WreckMaster on June 14, 2019

As towers, it can sometimes be hard to remember that the casualty isn’t the most important thing on scene. Yes, what you are there to do is tow a vehicle. But why you are there is to help someone in need.

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Topics: Useful towing tips, Tow truck safety, WreckMaster Blog, customer service

Instructor Insights - Showing Empathy

Posted by Team WreckMaster on April 2, 2019

In your opinion, what is it that tow operators aren’t understanding when dealing with customers while on Scene?

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Topics: Inside Wreckmaster, Wreckperts Insight, WreckMaster Blog, customer service

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